Item	Traditional Dispatch	ConcreteGo.com
Software License	Up front cost of thousands of dollars to purchase initial software license.	No upfront cost for software. Software as a service. Pay as you go.
Hardware	Servers, switches, routers, and workstations needed to create private network with dispatch software spec-requirements. Minimum cost: $10,000 - $20,000.	Any available Windows PCs that are internet ready.
Connectivity	T1 lines required in order to use remote access software for each client/terminal. Cost of $400 to $600 per line per month. Static IP requirement increases the cost.	Broadband internet for dispatch terminals. Cost of $50 to $100 per line per month. Dial-up is suitable for plants without terminals. Cost of $10 per line per month. Static IP is not required.
Recurring Charges	Enhancement & Maintenance Contract required for tech support and upgrades paid annually, quarterly, or monthly.	Software as a service. Pay as you go. Monthly charge is usually less than the amount for Enhancement & Maintenance of a traditional system.
Implementation	Time consuming network and hardware set-up, plus software installation, requiring staff time or IT firm (extra cost). Software must be installed, settings checked and information keyed-in before the system is ready for use. Training is usually done at vendor seminars. Time frame: 3 – 6 months or more.	Initial system set-up done by SYSDYNE staff. If needed, data can be imported from accounting, batch systems, or other dispatch. The system will be ready for use within a week or two. Training can be done on-site or remotely. Total time: 2 weeks – 1 month.
Maintenance	Hardware must be replaced regularly. IT industry standard is 3 years. Concrete industry average is 6 years. Hardware replacement done by IT personnel or contracted firm. IT personnel or firm must also be kept on hand to keep system running.	Buy new internet ready Windows PCs, as needed.
Upgrades & Fixes	Released annually by vendor. Must be installed on system. Could have new hardware requirements. Difficult and time consuming and must be performed by an IT professional. Continually added live to the system!	No local installation necessary. Performed by SYSDYNE.
Payment Flexibility	Payment based on initial system cost which is to meet max capacity of trucks, users, and plants.	Payment based on actual usage each month. Can be scaled up or down as needed.

FAQ
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Is my information secure?

ConcreteGo uses SSL encryption to keep information secure from outsiders. This is the same technology banks use to protect financial transactions online. All user accounts are password protected. User access can also prevent users from accessing information without authorization..

Do I need special software or hardware to use the ConcreteGo system?

No. All you need is a PC and internet access. ConcreteGo is optimized to work with the Internet Explorer browser, which comes standard on all PCs.

If all you need to connect to ConcreteGo is a PC and internet access, how do I prevent users from accessing the system from home?

It is possible to restrict user access to a desiggnated computer. This is accomplished by allowing access only from particular IP addresses or particular MAC codes (a MAC code is a unique code for PCs).

Do I need high-speed internet?

For computers using ConcreteGo dispatch, we recommend broadband internet such as DSL, Cable, 4G wireless, or T1. 3G wireless is acceptable for a backup connection in the event the primary line goes down. We do not recommend Satellite due to slow upload time. For a batch system or a ticket printer connection that does not require a dispatch terminal, any internet (including Dial-Up) is acceptable.

Do I need Dedicated T1 lines or a VPN?

No. Unlike other dispatch systems, ConcreteGo is a cloud-based system that functions in a standard internet browser and does not follow a server client model. T1 lines and VPN are costly and unnecessary with ConcreteGo; However, if you have other systems that require them, ConcreteGo can work with T1 lines and VPN.

Where will my information be stored?

Rackspace provides managed hosting for all ConcreteGo.com accounts. This is included at no extra charge as part of standard ConcreteGo.com packages. Rackspace is the top cloud-computing and managed hosting firm in the US. They are the choice of over half of the Fortune top 100 companies. The Managed Hosting services provided by Rackspace give ConcreteGo.com customers the assurance that their data is secure. Rackspace’s data centers are fully redundant, climate controlled, and monitored 24 hours a day by IT professionals. Rackspace guarantees 100% uptime. If you wish, we will provide a local copy of your database, updated daily, at an extra charge.

What are the upfront system costs?

There are no large upfront charges for licensing or hardware to purchase the system. The only costs you will incur are daily or hourly rates for our professionals to set up your system and train your employees on its use, plus any travel expenses, if applicable. Depending on your accounting system, there may be a software license charge for the interface. Please contact us for a quote secific to your situation.

What are charges based on?

Concretego uses the pay-as-you-go module. Monthly charges apply to the plants in operation. If you have a plant that only operates 8 months out of the year, for example, you will only incur charges for those 8 months. Standard pricing includes the invoicing module, upgrades and supports. GPS interfaces, the KPI report module and Optimizer 80/20 are optional, and at an additional charge. Please contact us for a quote specific to your situation.

Is there a discount for plants that are not open year round?

As stated above, all charges are monthlyper plant.

How many users can I have and how much will it cost?

There is no limit to the amount for users, and no extra charge per user.

How many trucks can I have?

There is no limit to the amount for trucks, and no extra charge per truck.

Can I interface with third party accounting/back office systems?

This depends on the accounting/back office system’s capabilities, your requirements, and budget. Some interfaces are as simple as creating an export file that the third party system can understand and import. Some interfaces consist of bridge programs that translate one system to the other, which can be in real-time or user controlled. Real-time integration is provided using our Webservices API to have the back end of both programs set up to talk automatically based on pre-defined triggers. We can create custom interfaces or offer one of the interfaces that we are using already.

Can I transfer the data from my old system to my ConcreteGo account?

We have been able to import data from many systems to expedite the set-up process. Our professionals will consult with you regarding the best transfer options.

How reliable is ConcreteGo?

Cloud-based ConcreteGo is more reliable than traditional client-server-based systems because there are less weaknesses, and therefore, potential for failure. With the client-server model, theree are often issues with the servers, dispatch software, remote client software, on-site T1 lines, or off-site Fiber Optic lines. Once they made the switch, ConcreteGo’s customers reported going from regular downtime (weekly, bi-weekly, or monthly) to ZERO downtime. How is this possible? With the Managed Hosting that ConcreteGo purchases from RackSpace, our servers and software are guaranteed 100% up-time. This leaves only one possible point of failure with ConcreteGo – your internet connection. By having a back-up internet connection such as a prepaid 3G wireless card, you can protect yourself against an outage.

What if my internet connection goes down?

We recommend having a back-up internet connection on hand such as a prepaid 3G wireless card, which will enable you to connect to the dispatch in the event your primary internet connection goes down.

How are upgrades implemented?

One of the big advantages to cloud-computing is the lack of software to upgrade. Improvements made to ConcreteGo.com apply to all accounts simultaneously without any user interaction required.

What if there isn't a report or feature that I need?

One of SYSDYNE’s biggest strengths is in the area of engineering. We are constantly making improvements to ConcreteGo, the majority of which were suggested by current and even prospective customers. We welcome requests and suggestions.

What kind of support is available?

24 hours per day online and phone support are included in the subscription to ConcreteGo. More important than the availability of support, is the quality of support that we offer. Our customer service representatives are courteous, knowledgeable, and responsive. We make sure all cases are resolved promptly and the same representative follows each case until it is resolved.

How long does implementation take?

Typical implementation ranges from 2 weeks to 1 month.

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